This position is no longer available
Position: GBV/PRRA Case Coordinator
Report to: Immigration & Refugee Protection Manager
Job type: Full-time, 37.5 hours weekly
Compensation: $53.101.00 annually + benefits
Hourly rate: $27.59 hourly rate
Posted date: July 3rd, 2026
Application deadline: Monday 6th, 2026
Expected start date: ASAP
Time required on-site: Hybrid
Organizational Information
FCJ Refugee Centre strives to meet the diverse needs of uprooted people in communities across Ontario and attempts to address the problems of poverty and lack of resources, isolation, and discrimination through community-based programs which promote self-help, personal growth, community economic development and social justice.
The FCJ Refugee Centre has a mandate to:
- Provide shelter and basic life necessities such as food, clothing and transportation for women and children.
- Provide to refugees and other uprooted people education, counselling and support services, including translation interpretation services, referrals to legal assistance, employment training, programs on Canadian culture and life, and other educational workshops.
- Assist refugees and other uprooted people to adjust to Canadian society.
Description
GBV/PRRA Case Coordinator support for vulnerable individuals, including victims of family violence, newcomers and out of status individuals. Worker will implement various risk assessment tools to determine the level of potential imminent risk and conduct safety planning accordingly. They will complete intake forms and gather the necessary information to assess the legal and non-legal needs of the clients. Worker will coordinate or provide support for regularizing immigration status for victims of family violence and support relating to PRRA applications, doing so with a trauma-informed approach. The position will include the possibility of a hybrid model of in person and remote work.
Responsibilities
All duties and responsibilities will be conducted in accordance to FCJ Refugee Centre’s Mandate, Mission and Values Statements.
Client Support
- Perform intakes with an elevated level of efficiency, accuracy, and competence
- Identify limits or exceptions to confidentiality.
- Assess safety, level of risk, and identify when the client is in high-risk and initiate protocols using the RISA tool.
- Assess if the client needs counseling and provide the appropriate external referrals.
- Support the client with the TRP for family violence process. This includes preparing documentary evidence in a trauma-informed approach.
- Review TRP for family violence applications prepared by other staff or volunteers and ensure they meet IRCC and FCJ submission standards.
- Assist clients with Legal Aid applications for support with Humanitarian and Compassionate applications, obtaining a family lawyer or criminal lawyer on a needs basis.
- Assists clients with Legal Aid Appeals on the denials of their Legal Aid applications for Immigration law issues based on our internal criteria.
- Provide referrals to lawyers, community agencies and others as per our referral protocols.
- Follow up with clients to make sure they are connected and get feedback on the referrals provided.
Collaboration and Relationships
- Work collaboratively and respect the diversity of women, men, and other identities within the context of a diverse agency.
- Assess and respond to requests for information from other service providers.
- Identify gaps in service and recommend achievable solutions to Management and Team.
- Consult with internal and external service providers and other professionals to exchange information.
- Communicate with Team Members to share information, provide debriefing opportunities and resolve problems.
- Initiate consultation with the Manager of the Protection team or the designate on complicated, high-risk cases.
Administrative/Other
- Maintain up-to-date client records and accurate notes on our Client Management System.
- Book interpreters for clients with language barriers.
- Perform other tasks as assigned by management Attend staff meetings.
- Follow organizational policies of Anti-Oppressive practices, confidentiality, and reporting.
Qualifications
- Education or experience in social work, mental health, paralegal, or related field
- Minimum 2 years fulltime experience working with survivors of gender-based violence, especially survivors who identify as women
- Knowledgeable in Canadian Federal and Provincial laws, Regulations, guidelines and operational manuals as it relates to the TRP and PRRA application process
- Strong understanding of feminist, anti-oppression and anti-racist frameworks
- Knowledge of legal and counselling services within the violence against women sector
- Familiarity with a trauma-informed feminist anti-oppression anti-racist approach to supporting survivors and the demonstrated ability to apply theory to practice when working with survivors
- Strong interpersonal and communication skills with both clients and workers; communication is grounded in an understanding of trauma and its impacts
- Strong critical thinking skills
- Excellent case notes documentation skills and administrative skills
- Excellent organizational and time management skills
- Intermediate to advanced computer skills and familiarity with client management software systems that are computer based
- Commitment and openness to feedback from management and peers and to ongoing enhancement of skills as well as continued professional development
- Be able and willing to support clients through any interview or appointment process with IRCC or CBSA
- Ability to speak a second language is an asset
Interested candidates are invited to submit a resume with a cover letter by July 6th, 2026, at 5:00pm, via email to alexandra.garcia@fcjrefugeecentre.org.
Thank you.
Note: All applications are appreciated; however, only candidates selected for an interview will be contacted. Applications will be reviewed, and interviews conducted on a rolling basis.
Como parte de nuestro programa Uprooted Junior, el FCJ Refugee Centre y Musicbox Children’s Charity ofrecen un nuevo programa de clases de música gratuitas, impartidas por voluntarios cualificados que hablan varios idiomas.
As a part of our Uprooted Junior Program, FCJ Refugee Centre and 
Aujourd’hui, le 30 septembre, c’est la Journée nationale de la vérité et de la réconciliation au Canada. C’est l’occasion de reconnaître et de commémorer les préjudices intergénérationnels causés par les pensionnats aux familles et aux communautés autochtones, et de rendre hommage à ceux qui ont été touchés par cette injustice.
Hoy, 30 de septiembre, es el Día Nacional de la Verdad y la Reconciliación en Canadá, una jornada para reconocer y conmemorar el daño intergeneracional que los internados (escuelas residenciales) causaron a las familias y comunidades indígenas, y para honrar a quienes se han visto afectados por esta injusticia.
Today, September 30, is National Day for Truth and Reconciliation in Canada, a time to recognize and commemorate the intergenerational harm that residential schools caused to Indigenous families and communities, and to honour those who have been affected by this injustice.
